Faq

Have any questions?

Browse our FAQs below, or contact us via WhatsApp or social media if you need more help.
🛒 Orders
Browse products on our website, add items to your cart, and proceed to checkout. Follow the steps to confirm your order. Orders can only be changed or canceled before they are processed. Contact our support team as soon as possible for assistance. You will receive a confirmation message via email or SMS once your order is successfully placed.
🚚 Shipping & Delivery
Delivery charges under the products of 3999 are 249, And the orders above 3999 get free shipping. The exact amount will be shown at checkout. Orders are usually delivered within 3–7 working days across Pakistan. Yes, we deliver to all major cities and many remote areas in Pakistan. Once your order is shipped, we will provide tracking details via SMS or email. And you can also track with our "Track Your Order" service.
💳 Payments
We offer Cash on Delivery (COD). Yes, COD is available across Pakistan.
🔄 Returns & Refunds
You can request a return within 7 days of receiving your order if the product is damaged, defective, or incorrect. Contact our support team with your order number and issue details. We’ll guide you through the process. Refunds are processed after we receive and inspect the returned item. Processing time may take a few working days.
📞 Contact & Support
You can reach us via email, WhatsApp, or our contact form on the website. Our support team is available during business hours. You can also contact us via our social media pages or WhatsApp and leave a message—we’ll get back to you as soon as possible.