Refund policy

At UniShop.pk, we strive to ensure our customers are fully satisfied with their purchases. We are committed to ensuring customer satisfaction. While we do not offer refunds, we are happy to provide exchanges under the conditions outlined below:

Exchange Eligibility

You have 7 days from the date of delivery to request an exchange.

To be eligible:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

Non-Exchangeable Items

We do not accept exchanges for:

  • Used or damaged items (unless received defective)
  • Personal care products (if applicable)
  • Customized or special-order items

Defective or Incorrect Items

If you receive a defective or incorrect product:

  • You are eligible for a free exchange
  • Please contact us with clear proof (images or videos)

Step 1: Contact Us First
Before sending any item back, you must contact our support team via WhatsApp or email.

Step 2: Provide Required Information
When contacting us, please include the following details:

  • Order number or receipt/invoice
  • Clear images or videos of the product
  • A brief explanation of the issue (damage, wrong item, size issue, etc.)

Step 3: Review & Approval
Our team will review your request carefully.
If your exchange is approved, we will confirm it and provide the return address and instructions.

Please note: Any item sent without prior approval will not be accepted.

Step 4: Packing the Item
Once approved, securely pack the product in its original packaging.
Make sure all tags, accessories, and packaging are included.

Step 5: Sending the Product Back
Ship the product to the return address provided by our team.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Step 6: Exchange Processing
After we receive and inspect the returned item:

  • The replacement will be processed within 5–7 business days
  • You will be notified once your exchange has been shipped

Contact Us

If you have any questions about our Exchange Policy, please contact us:

Email: team.unishoppk@gmail.com
Phone/WhatsApp: +92 312 6605634